{"id":928339,"date":"2018-05-16T01:53:54","date_gmt":"2018-05-16T00:53:54","guid":{"rendered":"https:\/\/www.shelter-manufacture.com\/faq-shelter\/"},"modified":"2026-03-25T11:06:22","modified_gmt":"2026-03-25T10:06:22","slug":"faq-shelter","status":"publish","type":"page","link":"https:\/\/www.shelter-manufacture.com\/en\/faq-shelter\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row full_width=”stretch_row” css=”.vc_custom_1526491424194{background-color: #f7f7f7 !important;}”][vc_column max_width_align=”centered” max_width_align_tablet=”centered” max_width_align_mobile=”centered” max_width_align_small=”centered” max_width=”960px”][vc_empty_space height=”160px”][vc_column_text css=””]\n

The FAQ Shelter<\/h1>\n[\/vc_column_text][vc_tta_tabs alignment=”center” active_section=”1″ style=”flat” shape=”square” color=”white” no_fill_content_area=”true” el_class=”av5-tab-underlined”][vc_tta_section title=”FREQUENTLY ASKED QUESTIONS” tab_id=”questions-frequentes”][vc_empty_space height=”90px”][vc_column_text css=””]\n

Product<\/h3>\n[\/vc_column_text][vc_toggle title=”Where can I buy Shelter glasses?” css=””]Our prescription glasses are available exclusively through our partner opticians. Our sunglasses are available both on the website and through our partner opticians. You can find the list of these opticians here : REVENDEURS<\/a>[\/vc_toggle][vc_toggle title=”Do you offer prescription glasses?” css=””]Yes, we offer both prescription glasses and sunglasses. Our prescription glasses are sold exclusively through our partner opticians (find the nearest optician here: REVENDEURS<\/a>). They are not available for purchase on the website because they require precise fitting by an optician.
\nHowever, our sunglasses are available on the website, as well as through our partner opticians or concept stores.[\/vc_toggle][vc_toggle title=”Is it possible to fit prescription lenses into sunglasses and vice versa ?” css=””]Prescription lenses can be fitted into Shelter frames. This procedure must be carried out by an official Shelter retailer to maintain the product warranty.[\/vc_toggle][vc_toggle title=”If the frame I\u2019m looking for is unavailable, what can I do?” css=””]If the frame you are looking for is not available on our website, you can contact our partner opticians(find the list of these opticians at the following link : REVENDEURS<\/a>). If the opticians also do not have the frame, do not hesitate to contact us at hello@shelter-manufacture.com<\/a>. We will be happy to respond as soon as possible to inform you of the restock date.[\/vc_toggle][vc_toggle title=”Can wooden glasses go in water?” css=””]All our frames are made of 100% wood and they float (which is handy if they fall in the water!). However, since wood is a living material, it is not recommended to get it wet. In case of an accidental dip, rinse your frame with clean water and dry it with a clean cloth.[\/vc_toggle][vc_empty_space height=”70px”][vc_column_text css=””]\n

Warranty<\/h3>\n[\/vc_column_text][vc_toggle title=”I broke my glasses. What should I do?” css=””]You have 2 options:
\nBring your glasses to your optician, who will contact us.
\nContact us directly at hello@shelter-manufacture.com<\/a>, specifying the issue and attaching a photo.
\nIf the frame is repairable, we will provide you with a quote for the service.[\/vc_toggle][vc_toggle title=”My frame or my lenses have a defect, what should I do?” css=””]Send us an email at hello@shelter-manufacture.com<\/a> and don\u2019t forget to attach a photo of the product, specifying the issue. We will immediately replace your lenses and\/or frame (depending on availability), with shipping costs covered.[\/vc_toggle][vc_toggle title=”What warranty do you offer when I buy my glasses on the website ?” css=””]The warranty on our products lasts for one year from the date of purchase and applies only to manufacturing defects. Any warranty claim must be accompanied by proof of purchase of your Shelter glasses. Shelter reserves the right to determine whether the damage to the frame is due to a manufacturing defect. If a manufacturing defect is confirmed, Shelter will repair or replace the frame. Otherwise, if the frame is not considered defective, any repair or replacement of parts will be charged to the customer.[\/vc_toggle][vc_empty_space height=”70px”][vc_column_text css=””]\n

Lenses<\/h3>\n[\/vc_column_text][vc_toggle title=”Which sunglasses lenses do you use? Are my eyes well protected?” css=””]Yes, absolutely. Lens selection is a criterion we take very seriously. We use high-end lenses with category 3 UV protection from the French manufacturer Dalloz, whose standards exceed international norms. They are made in France and ISO 9001 certified.
\nHere\u2019s a brief explanation of the differences in protection offered by lenses according to their category.
\nCategory 0: very lightly tinted lenses, mainly used for aesthetic purposes and not for UV protection.<\/p>\n

Category 1: lightly tinted lenses, used when sunlight is low.
\nCategory 2: moderately tinted lenses, used when brightness is reduced but still uncomfortable for the eyes.
\nCategory 3: dark lenses, used when brightness is strong and provides good protection for the eyes.
\nCategory 4: very dark lenses, used in extremely bright conditions (e.g., mountaineering). This type of protection is not recommended for driving.[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”ENTRETIEN” tab_id=”ENTRETIEN”][vc_empty_space height=”90px”][vc_column_text]\n

Entretien<\/h3>\n[\/vc_column_text][vc_toggle title=”Comment puis-je entretenir mes lunettes en bois ?”]La teinte du bois peut \u00e9voluer au fil des utilisations, car il se patine. Ceci ne r\u00e9v\u00e8le pas un d\u00e9faut de fabrication mais un vieillissement normal du mat\u00e9riau. Pour redonner de l\u2019\u00e9clat \u00e0 votre monture, impr\u00e9gnez une goutte sur un chiffon propre de l\u2019huile Shelter Wonder Finish qui est en vente sur le site internet et frottez doucement votre monture avec. Laissez s\u00e9cher pendant 1 heure. C’est pr\u00eat! Attention, ne pas faire plus de 2 fois par an. (A noter : la mauvaise utilisation d\u2019un produit de finition sur la monture ne constitue pas un motif de garantie.)
\nLes verres peuvent \u00eatre nettoy\u00e9s \u00e0 l\u2019aide d\u2019une lingette microfibre et d\u2019un nettoyant sp\u00e9cial pour les verres de lunettes.[\/vc_toggle][vc_toggle title=”Les lunettes Shelter en bois sont-elles fragiles ?”]Le bois est une mati\u00e8re naturelle plus fragile que l’ac\u00e9tate ou le m\u00e9tal. Cependant, notre technologie de bois exclusive brevet\u00e9e permet d\u2019accroitre de mani\u00e8re significative la r\u00e9sistance aux torsions, par rapport \u00e0 des lunettes en bois classiques. Nos montures r\u00e9sistent donc mieux \u00e0 la vie! Cependant, voici quelques pr\u00e9cautions d\u2019utilisation afin d\u2019assurer une bonne dur\u00e9e de vie \u00e0 vos lunettes\u00a0:
\n– Eviter les impacts avec des objets durs
\n– Ne pas utiliser comme lunettes de protection industrielle
\n– Eviter de laisser les lunettes dans des milieux soumis \u00e0 des changements de temp\u00e9rature importants (ex\u00a0: voiture)
\n– Eviter de laisser les lunettes stagnantes en milieu trop froid, trop chaud ou trop humide
\n– Conserver les lunettes dans leur \u00e9tui lorsqu\u2019elles ne sont pas utilis\u00e9es[\/vc_toggle][vc_toggle title=”Je souhaite re-r\u00e9gler mes lunettes, comment faire?”]Nous vous conseillons de vous tourner vers un de nos opticien partenaire, qui d\u00e9tient le savoir faire pour r\u00e9gler vos monture \u00e0 votre mesure. Retrouvez la liste de ces opticiens sur le lien suivant : NOS REVENDEURS<\/a>[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”COMMANDE EN LIGNE” tab_id=”COMMANDE-EN-LIGNE”][vc_empty_space height=”90px”][vc_column_text]\n

Livraison<\/h3>\n[\/vc_column_text][vc_toggle title=”Dans quel pays livrez-vous ?”]Nous livrons dans le monde entier. La livraison est:
\nGratuite en France M\u00e9tropolitaine
\nFactur\u00e9e 18\u20ac pour l\u2019Union Europ\u00e9enne
\nFactur\u00e9e Etats 25\u20ac pour les USA
\nFactur\u00e9e 35\u20ac pour le reste du monde[\/vc_toggle][vc_toggle title=”Quels sont les d\u00e9lais de livraisons?”]En France, nous assurons une livraison en moins de 72h. (Si la monture est en stock)
\nDans le reste du monde, les d\u00e9lais de livraison peuvent aller jusqu\u2019\u00e0 1 semaine.
\nNos colis sont exp\u00e9di\u00e9s par Colissimo en France et \u00e0 l\u2019international pour tous nos clients particuliers. Vous pouvez suivre l\u2019acheminement de votre colis gr\u00e2ce au num\u00e9ro de suivi fourni par La Poste. Ce num\u00e9ro Colissimo vous sera transmis par e-mail une fois le colis pris en charge par leurs services.[\/vc_toggle][vc_toggle title=”Les frais de transports sont-ils offerts?”]Oui, mais uniquement pour France M\u00e9tropolitaine.[\/vc_toggle][vc_toggle title=”Les frais de retours sont ils offerts?”]Oui, il suffit d\u2019envoyer un mail \u00e0 hello@shelter-manufacture.com<\/a> et nous vous diront comment proc\u00e9der.[\/vc_toggle][vc_empty_space height=”70px”][vc_column_text]\n

Retours et remboursement<\/h3>\n[\/vc_column_text][vc_toggle title=”Je souhaite \u00e9changer mes lunettes :”]Vous avez 14 jours pour changer d\u2019avis, \u00e0 compter de la r\u00e9ception de votre commande. Pour toute demande d\u2019\u00e9change, il suffit d\u2019envoyer un mail \u00e0 hello@shelter-manufacture.com<\/a> et nous vous diront comment proc\u00e9der.
\nUne fois votre \u00e9change valid\u00e9 par notre \u00e9quipe, vous pourrez renvoyer les produits \u00e0 l\u2019adresse suivante\u00a0:
\nSHELTER SAS \u2013 10, impasse de la futaie \u2013 ZA d\u2019Al\u00e9ry \u2013 74960 Cran-Gevrier.
\nLes frais de retour sont \u00e0 notre charge.[\/vc_toggle][vc_toggle title=”Je souhaite me faire rembourser. Quelles sont les conditions et que dois-je faire ?”]Vous avez 14 jours pour changer d\u2019avis, \u00e0 compter de la r\u00e9ception de votre commande. Pour toute demande de retour, il suffit d\u2019envoyer un mail \u00e0 hello@shelter-manufacture.com et nous vous diront comment proc\u00e9der. Une fois votre \u00e9change valid\u00e9 par notre \u00e9quipe, vous pourrez renvoyer les produits \u00e0 l\u2019adresse suivante\u00a0: SHELTER SAS \u2013 10, impasse de la futaie \u2013 ZA d\u2019Al\u00e9ry \u2013 74960 Cran-Gevrier.
\nLes frais de retour sont \u00e0 notre charge.
\nLe remboursement sera effectu\u00e9 dans les 14 jours suivant la r\u00e9ception de vos articles et automatiquement sur le compte associ\u00e9 \u00e0 la carte bancaire utilis\u00e9e lors du paiement ou sur le compte Paypal ayant servi au paiement. Dans le cas d’un paiement par ch\u00e8que ou virement, nous vous contacterons pour d\u00e9finir le moyen de remboursement.[\/vc_toggle][vc_empty_space height=”70px”][vc_column_text]\n

Paiement<\/h3>\n[\/vc_column_text][vc_toggle title=”Le paiement en ligne est-il s\u00e9curis\u00e9 ?”]La protection de vos donn\u00e9es est une priorit\u00e9 pour nous. Nous travaillons donc avec la plateforme de paiement s\u00e9curis\u00e9e de la banque Kolb.[\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1526491766781{background-color: #f7f7f7 !important;}”][vc_column][vc_empty_space height=”90px”][vc_column_text]\"\"[\/vc_column_text][vc_column_text css=””]\n

You didn\u2019t find your answer?<\/h4>\n[\/vc_column_text][vc_btn title=”WRITE US” shape=”square” color=”chino” align=”center” css=”” link=”url:https%3A%2F%2Fwww.shelter-manufacture.com%2Fcontact-shelter”][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1526491424194{background-color: #f7f7f7 !important;}”][vc_column max_width_align=”centered” max_width_align_tablet=”centered” max_width_align_mobile=”centered” max_width_align_small=”centered” max_width=”960px”][vc_empty_space height=”160px”][vc_column_text css=””] The FAQ Shelter [\/vc_column_text][vc_tta_tabs alignment=”center” active_section=”1″ style=”flat” shape=”square” color=”white” no_fill_content_area=”true” el_class=”av5-tab-underlined”][vc_tta_section title=”FREQUENTLY ASKED QUESTIONS” tab_id=”questions-frequentes”][vc_empty_space height=”90px”][vc_column_text css=””] Product [\/vc_column_text][vc_toggle title=”Where can I buy Shelter glasses?” css=””]Our prescription glasses are available exclusively through our partner opticians. Our sunglasses are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-928339","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Shelter - Lunettes en bois - Cr\u00e9ateur Lunetier<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shelter-manufacture.com\/en\/faq-shelter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Shelter - Lunettes en bois - Cr\u00e9ateur Lunetier\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”stretch_row” css=”.vc_custom_1526491424194{background-color: #f7f7f7 !important;}”][vc_column max_width_align=”centered” max_width_align_tablet=”centered” max_width_align_mobile=”centered” max_width_align_small=”centered” max_width=”960px”][vc_empty_space height=”160px”][vc_column_text css=””] The FAQ Shelter [\/vc_column_text][vc_tta_tabs alignment=”center” active_section=”1″ style=”flat” shape=”square” color=”white” no_fill_content_area=”true” el_class=”av5-tab-underlined”][vc_tta_section title=”FREQUENTLY ASKED QUESTIONS” tab_id=”questions-frequentes”][vc_empty_space height=”90px”][vc_column_text css=””] Product [\/vc_column_text][vc_toggle title=”Where can I buy Shelter glasses?” css=””]Our prescription glasses are available exclusively through our partner opticians. 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